1. Information We Collect

ClearCall QoS Studio ("we," "our," or "us") collects information to provide better services to our users and clients. We collect information in the following ways:

1.1 Personal Information You Provide

• Contact information including name, email address, phone number, and business address
• Business information such as company name, industry, network size, and organizational structure
• Technical requirements and service preferences for network optimization
• Communication records including support requests, consultation notes, and service feedback
• Payment information and billing details for service subscriptions
• Account credentials and authentication information for service access
• Professional information including job title, department, and technical expertise level
• Service usage preferences and customization settings
• Marketing communication preferences and consent records

1.2 Technical Information We Collect Automatically

• Network performance data including bandwidth measurements, latency statistics, and jitter analysis
• Device information such as router models, network equipment specifications, and configuration details
• Website usage information including pages visited, time spent, and interaction patterns
• Browser and device information including type, version, operating system, and screen resolution
• IP addresses, geographic location data, and internet service provider information
• Network topology data and infrastructure mapping information
• Quality of Service metrics and performance benchmarks
• Application usage patterns for video conferencing platforms
• Security event logs and access attempt records
• System performance data and diagnostic information

1.3 Information from Third Parties

• Network equipment manufacturer data and firmware information
• Internet service provider performance statistics and service level data
• Video conferencing platform integration data and usage metrics

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

2.1 Service Delivery

• Conducting comprehensive network assessments and performance audits
• Implementing Quality of Service optimization and device prioritization
• Providing ongoing network monitoring and performance reporting
• Delivering technical support and troubleshooting assistance
• Managing service subscriptions and billing processes
• Scheduling and coordinating on-site installation services
• Customizing optimization profiles for specific video conferencing platforms

2.2 Communication and Support

• Responding to inquiries and providing customer support
• Sending service notifications and performance alerts
• Providing technical documentation and optimization recommendations
• Conducting follow-up consultations and performance reviews

2.3 Business Operations

• Improving our services and developing new optimization features
• Conducting research and analysis on network performance trends
• Ensuring network security and preventing unauthorized access
• Complying with legal obligations and regulatory requirements
• Managing business relationships and partnership agreements

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

• Trusted third-party service providers who assist in our operations under strict confidentiality agreements
• Cloud hosting providers for secure data storage and processing
• Payment processing companies for billing and subscription management
• Technical partners for specialized network equipment configuration

3.2 Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users
• To investigate potential violations of our terms of service
• In connection with legal proceedings or regulatory investigations

3.3 Business Transfers

• In connection with a merger, acquisition, or sale of business assets
• During corporate restructuring or change of ownership

3.4 Consent-Based Sharing

• With your explicit consent for specific purposes
• For case studies or testimonials with your written permission

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• End-to-end encryption of data in transit using industry-standard protocols
• Advanced encryption of data at rest using AES-256 encryption standards
• Multi-factor authentication for all administrative access
• Regular security assessments and penetration testing
• Automated security monitoring and threat detection systems
• Secure backup and disaster recovery procedures

4.2 Administrative Safeguards

• Strict access controls limiting data access to authorized personnel only
• Regular employee training on data protection and privacy practices
• Comprehensive data handling policies and procedures
• Regular security audits and compliance assessments

4.3 Physical Safeguards

• Secure data centers with restricted physical access
• Environmental controls and monitoring systems
• Secure disposal of hardware and storage media

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Right to access your personal information and obtain copies
• Right to receive your data in a structured, machine-readable format
• Right to transfer your data to another service provider

5.2 Correction and Updates

• Right to correct inaccurate or incomplete information
• Right to update your contact and preference information
• Right to modify your service configuration and settings

5.3 Deletion and Restriction

• Right to request deletion of your personal information
• Right to restrict processing of your data
• Right to object to certain types of data processing

5.4 Communication Preferences

• Right to opt out of marketing communications
• Right to modify notification preferences
• Right to withdraw consent for data processing

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account information: Retained for the duration of your service relationship plus 7 years for business records
• Network performance data: Retained for 3 years for optimization analysis and trend identification
• Communication records: Retained for 5 years for customer service and legal compliance
• Technical logs: Retained for 1 year for security and troubleshooting purposes
• Marketing data: Retained until you withdraw consent or request deletion
• Financial records: Retained for 7 years in accordance with accounting regulations

7. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States. We ensure appropriate safeguards are in place for international transfers:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Certification under recognized privacy frameworks
• Your explicit consent for specific transfer purposes

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications to registered users for significant changes
• Providing prominent notice on our website for major policy updates
• Obtaining your consent for changes that materially affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.